In the Pipeline

Below is a list of features we are looking to implement#

  • Analytics for for statistics based on tickets such as per month etc.
  • Monitoring for external servers or workstations with Latency / CPU / RAM & Disk usage
  • Central knowlgebase system
  • Custom user auth & roles
  • File Uploads to link items to different Tickets
  • MFA sign in
  • Backend logging in admin panel
  • A Native windows / IOS / Andriod application
  • Windows deployment package
  • Single sign on options with 365 AD
  • Increased sign in options such as OAUTH & LDAP
  • Automatic emailing such as on ticket creation / completion
  • External dashboard for clients wanting to check a tickets status
  • Kanban style task tracking for individual users & teams